After hearing that a disabled woman was denied the right to use the restroom at CVS Pharmacy in Santa Paula, and was then refused the use of toilet paper, I decided to take action.
We're throwing a "Potty Party" tomorrow in Santa Paula. Check out my Facebook page if you'd like to join us.
Also, as promised, I've posted below the email that I received from CVS' corporate office today,
Dear David,
I received your message about the customer’s experience at one of our Santa Paula locations. CVS/pharmacy is committed to treating all of our customers with dignity and respect and we have a firm non-discrimination policy. We take this matter seriously and would like to follow up with the customer to find out what happened and address any issues at the store.
My understanding is that the customer does not speak English and we have a couple of options to assist her. Our toll-free customer relations number, 1-800-746-7287, has an option for Spanish-speaking callers. So you are aware, due to the large New England snowstorm currently bearing down on us, our Customer Relations Department will only be open until Noon eastern time today.
The other option is that if you are able to provide me with the customer’s name and phone number, we will have someone from our district management team in Ventura County contact the customer directly. In this case, I would need to know which one of our Santa Paula stores the customer informed you that the incident occurred in.
Sincerely,
Mike DeAngelis| CVS/pharmacy |Director, Public Relations|401.770.2645|Michael.DeAngelis@CVSCaremark.
